Contact Information
- Company Name: Sariglam AS
- Organization Number: 933 392 333
- Address: Mykingvegen 470, 5913 Eikangervåg
- Email: contact@sariglam.com
- Phone: 45801006
Right of Withdrawal
Your Satisfaction is Our Priority
We understand the importance of ensuring your purchase meets your expectations. Therefore, we offer a 14-day withdrawal period, allowing you to return your product if you are not completely satisfied. Please contact us within this period and follow the detailed return instructions included with your withdrawal form. We are here to assist you with any questions or concerns, as your satisfaction is our highest priority.
Right of Withdrawal for Custom-Made Clothing:
Custom-made clothing is tailored to your measurements and design choices. Due to the bespoke production process, we unfortunately cannot offer a withdrawal period for such products unless there are production defects or flaws affecting the product’s function or quality. This is in accordance with Norwegian consumer law (Consumer Purchases Act § 22, Section 3).
Ordering Custom-Made Clothing:
When ordering custom-made clothing from us, follow a simple process. Select the product, add it to your cart, and then fill out a measurement form with accurate measurements. Customers are responsible for providing correct measurements to ensure a tailored fit.
Pricing and Payment:
We prioritize quality and service, not just price, and put our expertise into every product, especially tailored for you. Our prices may vary based on supplier costs and production processes. All our prices include VAT.
Our payment process is as follows, and payments are made in Norwegian kroner (NOK). When you order from us, you will receive an order confirmation, a withdrawal form, and an invoice. For ready-made clothes, payment must be made immediately so we can send the goods to you.
For custom-made clothes, a 50% advance payment is required. The remaining 50% is paid when the clothes are ready. When your custom-made clothes are ready, you will receive an email notification along with the invoice for the remaining amount. After this payment is made, we will send the products to your home. Our payment process is conducted through invoices sent to your email address immediately after ordering.
Delivery and Shipping:
We offer a wide range of clothing, both ready-made and custom-made, with different delivery times. Ready-made clothes are usually delivered within 1-2 weeks, while custom-made clothes take approximately 2 months to produce. Due to these longer wait times, we encourage our customers to order well in advance.
Shipping outside of Norway incurs costs that are independent of the delivery country. Customers will be offered a shipping quote at the time of ordering, ensuring all costs are transparent before purchase. Shipping is free for deliveries throughout Norway when you shop with us.
We work closely with shipping providers Bring and Helthjem to ensure fast and reliable delivery of our packages.
Returns:
We want you to be completely satisfied with your purchase. For ready-made clothes, we offer a simple return process if for any reason you are not entirely satisfied with the product you received.
Return Procedure for Ready-Made Clothes:
- Contact our customer service within the 14-day withdrawal period to inform us of your decision to return the product.
- Complete our withdrawal form included with your order. This helps us efficiently handle your return request.
- Pack the item securely and send it back to us in the same condition it was received, with all original tags and packaging intact.
Terms and Conditions for Returning Ready-Made Clothes:
- Returns must be initiated within the 14-day withdrawal period.
- The item must be unused, in the same condition as received, and in its original packaging.
- Any return shipping costs must be covered by the customer unless otherwise agreed in advance or if the item is defective. We do not cover return shipping costs.
- We reserve the right to reject returns of items that do not meet our return conditions.
Custom-Made Clothes:
Custom-made clothes are individually tailored to your measurements and preferences and therefore usually cannot be returned unless they are found to be defective or do not conform to the agreed specifications at the time of ordering. This principle is in line with Norwegian consumer law, specified in the Consumer Purchases Act § 22, Section 3, which states that goods that are specially adapted or have a clear personal touch are not covered by the right of withdrawal. This means that customers must be aware that custom-made clothes normally cannot be returned unless there are defects or flaws affecting the product’s function or quality. This provision ensures clarity and fairness for both consumers and sellers when purchasing custom-made products.
Refund Processing
After we have received and approved your return of ready-made clothes, we will process the refund as soon as possible. The refund will be made back to the original payment method used for the purchase.
Complaints and Warranty
We are committed to ensuring the quality of all our products, and we want you to be completely satisfied with your purchase. If you experience any issues or defects with a product, please contact us immediately. Our dedicated customer service team is ready to assist you and find a solution to the situation. In addition to our own quality guarantee, many of our products may be covered by manufacturer’s warranties. We will gladly help you handle any warranty claims and ensure you get the support and assistance you need. Your satisfaction and peace of mind are our highest priority, and we greatly appreciate the trust you place in us by choosing our products. Do not hesitate to contact us if you have any questions or concerns regarding complaints or warranties. We are here to help with any requests you may have.
Privacy and Cookies
We take your privacy seriously and handle your personal data in accordance with applicable privacy laws. For more information on how we collect and use your personal data, please see our privacy policy. Our website uses cookies to improve the user experience. By continuing to use our website, you consent to our use of cookies in accordance with our cookie policy.